Published date: 27 September 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 September 2017

Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

Any region

Value of contract

£25,000 to £30,000

Procurement reference

ORR/CT/17-25

Published date

27 September 2017

Closing date

8 September 2017

Contract start date

18 September 2017

Contract end date

1 December 2017

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This research is commissioned by ORR's consumer team in support of our strategic objective to promote better customer service for rail passengers.
One of our key roles in this area is to secure compliance with consumer law, particularly amongst train companies, to help ensure that all rail users get the service to which they are entitled.
Amongst the consumer laws train companies are required to comply with are those that require them to provide consumers with the information they need to make informed choices, for example when buying and using train tickets, and to have terms and conditions that are fair and transparent (written in plain and intelligible language).
In this context, we recently commissioned an audit of train company websites , one of the findings of which was that train companies could do more to improve the prominence of key terms and conditions on their websites, and we are currently carrying out a desk-based review of terms and conditions against the relevant legal standards to assess the extent to which these are fair and transparent.
The requirement: We are now commissioning this further piece of primary research to support the above work by providing us with insight into passengers' actual awareness, understanding, and perceptions in relation to relevant terms and conditions.

More information

Previous notice about this procurement

Passenger research: awareness, clarity, and fairness of terms and conditions

  • Opportunity
  • Published 23 August 2017

Attachments

Additional text

This tender closes on 08/09/2017 at 12pm. All communication must be made via the portal.

Award information

Awarded date

26 September 2017

Contract start date

28 September 2017

Contract end date

15 December 2017

Total value of contract

£29,624

This contract was awarded to 1 supplier.

ComRes

Address

Coveham House, Downside Bridge Road, Cobham, Surry, KT11 3EP

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Attachments

About the buyer

Contact name

Mayank Vyas

Address

1 Kemble Street
London
WC2B 4AN
England

Email

mayank.vyas@orr.gsi.gov.uk