Published date: 17 January 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 June 2023, 2pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland

Value of contract

£724,000

Procurement reference

BOURN001-DN665385-86761364

Published date

17 January 2025

Closing date

22 June 2023

Closing time

2pm

Contract start date

1 October 2023

Contract end date

30 September 2026

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Cloud based software as a service solution (CCaaS) providing essential technology to manage voice call queues.

More information

Previous notice about this procurement

Omnichannel Contact Centre Solution for BCP Council

  • Awarded contract
  • Published 3 November 2023

Award information

Awarded date

29 September 2023

Contract start date

1 October 2023

Contract end date

30 September 2026

Total value of contract

£813,018

This contract was awarded to 1 supplier.

Puzzel Limited

Address

SL1 1PG

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Strategic Procurement Team

Address

BCP Civic Centre, Bourne Avenue
Bourne Avenue
Bournemouth
BH2 6DY
England

Telephone

+441202128989

Email

procurement@bcpcouncil.gov.uk

Website

https://www.bcpcouncil.gov.uk