Published date: 18 December 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 November 2020, 10am

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

  • Research services - 73110000

  • Research and development consultancy services - 73200000

    • Research consultancy services - 73210000

    • Market research services - 79310000

    • Social research services - 79315000

Location of contract

Any region

Value of contract

£0 to £300,000

Procurement reference

20201218150030-36335

Published date

18 December 2020

Closing date

9 November 2020

Closing time

10am

Contract start date

16 December 2020

Contract end date

15 December 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.

More information

Links

Award information

Awarded date

7 December 2020

Contract start date

16 December 2020

Contract end date

15 December 2023

Total value of contract

£300,000

This contract was awarded to 1 supplier.

SMSR Ltd

Address

108 Beverley Road, Hull, East Yorkshire, HU3 1YA.

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Iain Dunn

Address

C/O Ploughland House
62 George Street,
Wakefield
WF1 1DL
ENG

Email

iain.dunn@southyorks.pnn.police.uk