Published date: 28 April 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 October 2022, 12pm

Contract summary

Industry

  • Health and social work services - 85000000

  • Other community, social and personal services - 98000000

Location of contract

England

Value of contract

£10,000,000 to £14,310,000

Procurement reference

LPOOL001-DN626780-18608943

Published date

28 April 2023

Closing date

24 October 2022

Closing time

12pm

Contract start date

14 November 2022

Contract end date

14 November 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Liverpool City Council are seeking a single provider to deliver an overarching Refugee Resettlement Support Service for refugees in Liverpool as part of official schemes run by central government departments Home Office and Department for Levelling Up Housing and Communities
UKRS United Kingdom Resettlement Scheme
ARAP former employees of the British government in Afghanistan on the Afghan Relocation and Assistance Programme
ACRS Afghan Citizen Resettlement Scheme vulnerable and at risk people who were evacuated and in need of protection and the people still in Afghanistan in need of protection.
Afghan Bridging Hotel: on-site wraparound and move on support
Ukraine including Homes for Ukraine, Family Reunion and those with irregular immigration status
Any other eligible UK government resettlement programme as appropriate, as a consequence of global events and humanitarian crises. A single supplier framework will be established in accordance with the requirements outlined within the service specification. Please note that this Contract is reliant upon grant funding being made available to the Authority on an annual basis by central government. There will be a mobilisation period of four weeks where by the provider will be expected to establish the service in preparation of service delivery. These costs will be incurred by the provider. There will be a 12 week transition period of current clients.
The provider will need to be able to demonstrate local knowledge and experience of working with vulnerable people and people seeking sanctuary.

The Authority would be open to a collaborative approach which draws on the knowledge and experience of organisations already delivering services within the asylum and refugee sector.

The successful Provider will also need to ensure a sustainable and robust business model to deliver the service to a high standard.

1.1.1. The new service will take the form of:-
a. Refugee Resettlement Casework Support: Arrivals planning for new refugees; Meet and greet at airport or accommodation; Intensive orientation support: GP health and school registration, Welfare benefit applications, bank accounts; ongoing resettlement support, housing support.
b. Wraparound Service at hotel or temporary accommodation Mon to Fri on-site support presence at the hotel, Facilitate access to health services and education, Support applying for Universal Credit and bank account, Coordination of partners delivering services on site; support with how to access move-on accommodation.
The contract length is for 4 years giving the Authority the option to extend a further 2 years subject to performance. There will be no new arrivals referrals in year 4, the final year of the contract, the provider will support the refugees who arrived during the previous year, year 3. The Authority will review the option to extend a further 2 years, during year 3. If an extension is granted new arrivals/referrals will continue in Years 4 and 5.

More information

Previous notice about this procurement

Refugee Resettlement Services Framework 2022 - 2028

  • Opportunity
  • Published 22 September 2022, last edited 28 September 2022

Additional text

Tender documents and instructions are available from https://www.the-chest.org.uk/ Reference DN626780

Award information

Awarded date

30 November 2022

Contract start date

1 December 2022

Contract end date

30 November 2026

Total value of contract

£14,310,000

This contract was awarded to 1 supplier.

Refugee Action

Address

M15 5TJ

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

Yes

About the buyer

Contact name

Jayne Whitehead

Address

4th Floor, Cunard Building
Liverpool
L3 1DS
England

Telephone

+44 1512333000

Email

jayne.whitehead@liverpool.gov.uk

Website

http://www.liverpool.gov.uk