Published date: 20 October 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 March 2025, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

BN1 6AF

Value of contract

£1,060,117

Procurement reference

tender_473185/1525657

Published date

20 October 2025

Closing date

28 March 2025

Closing time

12pm

Contract start date

15 October 2025

Contract end date

31 August 2028

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Pensions Regulator requires a marketing suite (a SaaS based platform/solution to replace the current solution architecture) which TPR's Automatic Enrolment (AE) Comms team can use to create, edit, publish and produce all official direct to employer outbound email, whitemail and SMS. The marketing suite also needs to allow users to segment the email, whitemail and SMS templates into various mailing lists which then can be used to design, execute and monitor workflow funnels for all files.

Please note that whilst initially the team using this solution will be TPR's AE Comms team, there is the possibility that the solution will be adopted by additional TPR teams during the Contract Period.

The suite must process data selections from TPR's CRM system which is currently Microsoft Dynamics 365 (please note TPR's CRM solution may change during the Contract Period) which create files that are processed both manually and in an automated fashion to TPR's communication channel provider(s). The file processing must take place in a timely fashion running in real time and to ensure TPR's communication channel provider(s) can issue communications according to agreed scheduling.

Following the initial 3 year contract period, and subject to minimum notice being provided as per contract, the Buyer may choose to extend the contract by further period(s) up to 24 months

Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period.

Award information

Awarded date

25 July 2025

Contract start date

15 October 2025

Contract end date

31 August 2028

Total value of contract

£1,060,117

This contract was awarded to 1 supplier.

Paragon Customer Communications (London) Ltd

Address

Park House, 16-18 Finsbury Circus, London, EC2M 7EB

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Telecom House 125 - 135 Preston Road
Brighton
BN1 6AF
England

Email

acommercial@tpr.gov.uk