Published date: 6 December 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 July 2021, 1pm

Contract summary

Industry

  • Telecommunications services - 64200000

Location of contract

CR0 2NA

Value of contract

£200,000

Procurement reference

tender_93232/1017814

Published date

6 December 2021

Closing date

31 July 2021

Closing time

1pm

Contract start date

1 August 2021

Contract end date

31 July 2023

Contract type

Service contract

Procedure type

Negotiated procedure without prior publication (above threshold)

The opportunity was not advertised, because for example only one supplier is capable of delivering the requirement, or due to extreme urgency brought about by unforeseen events.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course.

The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.

Award information

Awarded date

31 July 2021

Contract start date

1 August 2021

Contract end date

31 July 2023

Total value of contract

£200,000

This contract was awarded to 1 supplier.

Aspect Software UK Limited

Address

Record Store Building 15 Pressing Lane Hayes, UB3 1EP, UK

Reference

Companies House number: 02181869

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Renaissance, 12 Dingwall Road
Croydon
CR0 2NA
England

Email

commercialservices@ppf.co.uk