Published date: 26 April 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 15 May 2018

Contract summary


  • Software package and information systems - 48000000

Location of contract

North East

Value of contract


Procurement reference


Published date

26 April 2018

Closing date

15 May 2018

Contract start date

29 May 2018

Contract end date

17 June 2020

Contract type

Not applicable

Procedure type

Not applicable

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Newcastle University's Digital Marketing Team and other departments across the University use social media as a core communications channel to support student recruitment, student engagement, reputation management, crisis management and enquiry management. We are looking to procure a software solution to help teams run our social profiles through content scheduling, conversation monitoring and community management.

The key objective of this project is to ensure we can be agile in our use of social media, providing key audiences with a range of content through paid and organic channels while also providing an exceptional enquiry service. We would also like to ensure the chosen system is value for money while providing the most flexibility in this fast moving and key growth area for the university.

We are only inviting proposals from suppliers with an existing, off-the-shelf social media management tool solution, deployed in a similar live customer environment.

This is only an initial 12 month contract with an option to extend for a further 12 month period.

About the buyer

Contact name

Dave Anderson


Newcastle University
Procurement Services, Kingsgate


+44 1912225360


Closing: 15 May 2018