Published date: 20 November 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 4 December 2020, 12pm

Contract summary

Industry

  • Telecommunications equipment and supplies - 32500000

  • Installation services (except software) - 51000000

Location of contract

United Kingdom

Value of contract

£120,000

Procurement reference

SOMRTD001-DN511836-00550092

Published date

20 November 2020

Closing date

4 December 2020

Closing time

12pm

Contract start date

4 January 2021

Contract end date

3 January 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Currently SCC have an on prem PBX (Openscape) and SBC located at our main office (County hall). Calls are currently delivered into the PBX via a 150-sip channel connection from our current supplier (BT). Outbound calls are routed via 60 ISDN30 channels. Calls to and from branch sites are routed over the WAN. Staff working from home connect via VPN to the telephony system to make and receive calls.
SCC roadmap is to move most of the IT service into the cloud. SCC have already the moved most of its IT service into Microsoft Azure cloud services. SCC are currently using Microsoft Teams for chat and internal calling and are now looking to use it for external DDI calling. SCC have already purchased E5 licenses and Microsoft phone system is now available to us.

SCC require a supplier to provide a direct routing cloud solution for inbound and out outbound calling to and from MS Teams.

The new supplier will provide a sip link (150 channels) from their platform via SCC's internet connection to the legacy PBX located at County Hall for inbound calls. The supplier will manage OOH the porting/migration of our DDI ranges (see Openscape numbers doc) from the current supplier to their platform and route inbound calls directly into the legacy PBX. The sip circuit will be required for a min of 6 months.

The new supplier will provide a sip link (150 channels) from their platform to SCC's Microsoft tenant for inbound and outbound calls to Teams Phone System. Calls will route from SCC's Microsoft tenant via SCC's express route into County Hall and will break out of SCC's internet connection to staff WFH and route across SCC's WAN for staff located at remote sites. New supplier will assist SCC staff on the setup of Team Telephone system (see appendix Y doc). SCC staff will then migrate individual DDI and hunt group numbers from legacy PBX to Teams telephone System in a phased approach. *SCC must have control over the migration and be able to migrate individual numbers from our DDI ranges hosted by the new supplier*. Once the migration has been completed the sip circuit provided by the new supplier connected to the legacy PBX will be ceased and SCC will decommission the legacy PBX.

More information

Additional text

Please express your interest through the Suppling the South West portal. You will need to log in and express an interest in the opportunity to access the documentation and submit a bid.

About the buyer

Contact name

Kyesha Henson

Address

County Hall
Taunton
TA1 4DY
England

Telephone

03001232224

Email

commercialandProcurement@somerset.gov.uk

Website

https://www.supplyingthesouthwest.org.uk