TD2049 - Remote Processing of Revenues & Benefits Work Package

Contract summary

Industry

• Software package and information systems - 48000000

Location of contract

DE1 2FS

Value of contract

£2,070,000

Procurement reference

TD2049

Published date

30 August 2023

Closing date

29 August 2023

Closing time

12am

Contract start date

1 September 2023

Contract end date

30 August 2028

Contract type

Service contract

Procedure type

Other: VEAT Notice

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Provision of Remote processing of Housing Benefit, Council Tax and Business Rate packages, the current supplier will discharge the following for Derby City Council:
This would be the continuation of a flexible arrangement to enable the allocation of a number
of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically:
• Housing and Council Tax Benefit and Council Tax Local Support Scheme - processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration.
• Housing and Council Tax Benefit and Council Tax Local Support Scheme - quality checks of decisions made by the Customer's benefits processing staff.
• Housing and Council Tax Benefit and Council Tax Local Support Scheme - pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer's benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers.
• Council Tax and Business Rates - processing, from start to completion, of a wide range of
changes relating to billing and recovery, to include discounts, exemptions, payment methods and handling written housing benefit claimant enquiries.
The current supplier is required to, and does provide the Derby City Council an experienced and high quality service across a range of work packages within its Revenues and Benefits
division. All tasks are done remotely via a secure link. There are four work packages as follows:
• Work Package A - Housing and Council Tax Benefit (and Council Tax Support Scheme): processing
• Work Package B - Housing and Council Tax Benefit (and Council Tax Support Scheme):
quality checks of decisions made.

• Work Package C - Housing and Council Tax Benefit (and Council Tax Support Scheme): preaudit quality checks to ensure subsidy assurance of decisions made on high risk claims.
• Work Package D - Council Tax and Business Rates: processing.
The current supplier currently process a certain amount of each work package a week as per the existing contract. They accept that the work has to be available and that there will be
peaks and troughs in the supply of items. The current supplier manages these periods. Requirements are currently reviewed will be on a rolling four weekly basis, with each party giving two weeks' notice of any significant changes.

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More information

Additional text

Additional info can be found on Find a Tender - Notice reference: 2023/S 000-023932

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Award information

Awarded date

29 August 2023

Contract start date

1 September 2023

Contract end date

30 August 2028

Total value of contract

£2,070,000

This contract was awarded to 1 supplier.

Liberator UK Ltd

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About the buyer

Contact name

Sam Black

Address

Corporation Street
Derby
DE12FS
England

Email

procurement@derby.gov.uk