Borders & Trade - Live Services Partner

Contract summary

Industry

• System and support services - 72250000

• Software-related services - 72260000

Location of contract

United Kingdom

Value of contract

£21,000,000

Procurement reference

SR1252425494

Published date

4 October 2023

Closing date

2 October 2023

Closing time

12pm

Contract start date

3 October 2023

Contract end date

2 October 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

This Call Off Contract, under CCS Framework RM1557.13 (G-Cloud 13), is for the provision of support services for cloud hosted micro-service solutions, used by the HMRC Borders & Trade teams. Some of the services in-scope are categorised as Critical National Infrastructure (CNI) services, and therefore 24/7 support is required in relation to these.

The Supplier will work with developers to support project teams transitioning new services to live. Activities include (but not limited to): testing, monitoring, deployment & release.

The Contract Value is calculated as:

Total (potential) max. value - £21M (which comprises of:)
- Initial 12 month term max. value - £14M
- Potential 6 month extension max. value - £7M

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More information

Attachments

• 231002 Live Services - Redacted Final.pdf
• Signed contract
• Redacted signed contract

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Award information

Awarded date

2 October 2023

Contract start date

3 October 2023

Contract end date

2 October 2024

Total value of contract

£21,000,000

This contract was awarded to 1 supplier.

MASTEK (UK) LTD.

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About the buyer

Contact name

Sarah Phillips

Address

Trinity Bridge House
2 Dearmans Place
SALFORD
M3 5BS
England

Email

sarah.phillips2@hmrc.gov.uk