Published date: 13 February 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 February 2024, 12am

Contract summary

Industry

  • Business analysis consultancy services - 72221000

Location of contract

United Kingdom

Value of contract

£100,000

Procurement reference

BC/12869

Published date

13 February 2024

Closing date

8 February 2024

Closing time

12am

Contract start date

9 February 2024

Contract end date

30 June 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

• Assess current Customer management system (CMS) challenges and confirm whether the as-is state is viable including
cost to serve
• Define the target state & potential CMS options to realise the target state
• Outline the case for change and technology roadmap to enable target state
• Finalise the list of requirements and prioritisation to input into ITT
• Balanced criteria assessment framework creation to shortlist potential vendors
• Provide op-model considerations for centralised CMS operations and define the required team structure

Award information

Awarded date

9 February 2024

Contract start date

9 February 2024

Contract end date

30 June 2024

Total value of contract

£165,946.40

This contract was awarded to 1 supplier.

Ernst & Young LLP

Address

1 More London Place London SE1 2AF

Reference

Companies House number: OC300001

Supplier is SME?

Yes

Supplier is VCSE?

Yes

About the buyer

Contact name

Ahmed Akram

Address

1 Redman Place
LONDON
E201JQ
England

Telephone

01619577886

Email

ahmed.akram@britishcouncil.org