Published date: 9 September 2024

This notice was replaced on 8 April 2025

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 8 April 2025)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

United Kingdom

Value of contract

£107,160

Procurement reference

CPD4128002

Published date

9 September 2024

Closing date

4 June 2024

Closing time

5pm

Contract start date

31 August 2024

Contract end date

30 August 2025

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This contract has already been awarded and is being published for transparency purposes.

DLUHC Freshservice Pro Ticketing Software for RED and Freshservice
Enterprise for HR.

More information

Attachments

Award information

Awarded date

21 August 2024

Contract start date

31 August 2024

Contract end date

30 August 2025

Total value of contract

£107,160

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

2950 S Delaware St Ste 201
San Mateo
CA
94403
US

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Fry Building
2 Marsham Street
London
SW1P 4DF
England

Telephone

03034440000

Email

commercial@communities.gov.uk

Website

gov.uk/MHCLG