Published date: 11 July 2017

Last edited date: 11 July 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 4 August 2017

Contract summary


  • Repair and maintenance services of line telephony and line telegraphy equipment - 50334000

  • Repair and maintenance services of line telephony equipment - 50334100

Location of contract

CV11 5AA

Value of contract


Procurement reference

PROJECT - 00004800

Published date

11 July 2017

Closing date

4 August 2017

Contract start date

1 October 2017

Contract end date

30 September 2019

Contract type

Service contract

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Nuneaton and Bedworth Borough Council (NBBC) manage 35 Independent Living accommodation locations across the borough, containing approximately 1050 properties. Each of these sites operates a Telecare System supplied by Tunstall, including door entry control and emergency alert functionality.

NBBC are seeking a provider who will be able to provide a reactive repair service to maintain the equipment in operating condition. Once notified of a requirement, a service response shall be undertaken within 24 hours and will be available 365 days per year including bank holidays. Full details of the required service are provided in Section 5. Specification.

The contract will have an initial period of 2 years, with two optional 1 Year extension options subject to satisfactory performance and mutual agreement.

More information


Additional text

To access the tender documents, please visit and express interest in project 00004800 NUN - Telecare Maintenance Contract

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Liam Loftus


Coton Road
CV11 5AA
United Kingdom


024 7637 6884