Audit Provision for the Assistance for Disabled Passengers

Contract summary

Industry

• Auditing services - 79212000

• Business and management consultancy and related services - 79400000

Location of contract

E14 4QZ

Value of contract

£30,000 to £35,000

Procurement reference

ORR/CT/22-72

Published date

21 April 2023

Closing date

17 March 2023

Closing time

5pm

Contract start date

1 April 2023

Contract end date

30 June 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

---

Description

This is a project to assess how 5 Train Operating Companies (TOCs) manage the provision of assistance for disabled people. There are three principal elements, comprising audits of the following aspects:

1) TOC interaction with use of with the Rail Delivery Group's the Passenger Assist reservation system for booking assistance, including entering information into the RDG system, communication of booking information to station staff, and other TOCs where appropriate.

2) TOC implementation of the handover protocol for communication between departure station and destination station.

3) The overall management system used by TOCs, including monitoring wand assurance processes that TOCs have in place for how they provide passenger assistance.

---

Award information

Awarded date

5 April 2023

Contract start date

1 April 2023

Contract end date

30 June 2023

Total value of contract

£30,000

This contract was awarded to 1 supplier.

BEST PRACTICE GROUP PUBLIC LIMITED COMPANY

---

About the buyer

Contact name

Jeremy Pewton

Address

25 Cabot Square
London
E144QA
England

Telephone

+442072823752

Email

jeremy.pewton@orr.gov.uk