Published date: 15 July 2015

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 4 August 2015

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

North West

Value of contract

£0

Procurement reference

223876938

Published date

15 July 2015

Closing date

4 August 2015

Contract start date

7 September 2015

Contract end date

6 September 2016

Contract type

Supply contract

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Bury Council originally advertised for a Customer Relationship Management (CRM) and loyalty reward solution via The Chest, in February 2015, but was unable to award. Since then the Council has partnered with an organisation called Bounts to provide the loyalty aspect of the requirement. The Council is now tendering for the provision of a Customer Relationship Management (CRM) automation platform & marketing solution that will need to integrate with the Bounts loyalty reward solution. Bidders who expressed interest in the original tender will also need to express their interest in this tender. I Will If You Will (IWIYW) is a project focussed upon changing women and girls' behaviours to take part in sport and physical activity. The project is led by Bury Council in partnership with Sport England. A key feature of the project is understanding who the women/girls engaging in the programme are, alongside their patterns of behaviour to better understand trends, target groups of women and inform ongoing communication plans with those women/girls. This will also help inform how Bury Council works with the sport and physical activity market to influence supply and ensure it is responsive to identified demands. IWIYW is looking to develop an incentive programme with an effective CRM system as a motivational tool to attract and retain women and girls into activity. Insight shows that a good incentive programme targeted correctly can increase retention rates significantly. Bury Council is seeking a single supplier to provide this app and web based web based, fully integrated CRM and Marketing package that covers the supply, installation, support and ongoing maintenance. To be considered for this tender your solution MUST: Provide an integrated Customer Relationship Management and Marketing system. Be scalable to cope with increased numbers of clients / users / services Be simple and easy to use to perform day-to-day tasks by non technical users The successful tenderer must be able to go live as soon as possible following award (expected to be early September) but no later than 1st January 2016 Submit a Project plan as part of the submission The CRM system MUST: Be web-based for staff and reporting, but also app-based for instructors and coaches to enable data capture and to be able to capture independent activity. Have the ability to record and report information on PARTICIPANTS and SESSIONS Be able to track the frequency of a participants attendance. Be able to report against specific participant profiles Be a single centralised database for all marketing and customer support information Track the responses to and report on campaigns Track and measure customer loyalty (e.g. by the use..(view full details to see more)

More information

Links

Additional text

Bury Council originally advertised for a CRM and loyalty reward solution via The Chest, in February 2015, but was unable to award. Since then the Council has partnered with an organisation called Bounts to provide the loyalty aspect of the requirement. The Council is now tendering for the provision of a Customer Relationship Management (CRM) automation platform & marketing solution that will need to integrate with the Bounts loyalty reward solution. Bidders who expressed interest in the original tender will also need to express their interest in this tender. I Will If You Will (IWIYW) is a project focussed upon changing women and girls' behaviours to take part in sport and physical activity. The project is led by Bury Council in partnership with Sport England. A key feature of the project is understanding who the women/girls engaging in the programme are, alongside their patterns of behaviour to better understand trends, target groups of women and inform ongoing communication plans with those women/girls. This will also help inform how Bury Council works with the sport and physical activity market to influence supply and ensure it is responsive to identified demands. IWIYW is looking to develop an incentive programme with an effective CRM system as a motivational tool to attract and retain women and girls into activity. Insight shows that a good incentive programme targeted correctly can increase retention rates significantly. Bury Council is seeking a single supplier to provide this app and web based web based, fully integrated CRM and Marketing package that covers the supply, installation, support and ongoing maintenance. To be considered for this tender your solution MUST: Provide an integrated Customer Relationship Management and Marketing system. Be scalable to cope with increased numbers of clients / users / services Be simple and easy to use to perform day-to-day tasks by non technical users The successful tenderer must be able to go live as soon as possible following award (expected to be early September) but no later than 1st January 2016 Submit a Project plan as part of the submission The CRM system MUST: Be web-based for staff and reporting, but also app-based for instructors and coaches to enable data capture and to be able to capture independent activity. Have the ability to record and report information on PARTICIPANTS and SESSIONS Be able to track the frequency of a participants attendance. Be able to report against specific participant profiles Be a single centralised database for all marketing and customer support information Track the responses to and report on campaigns Track and measure customer loyalty (e.g. by the use of promotional codes by participants) Launch surveys and receive feedback to understand customer preferences Have e-mail and chat functionality Be able to integrate with other systems, in particular - the loyalty system (Bounts), by providing information on participants to the other supplier Your solution must be able to meet all the above criteria to be considered further. The closing time for completed tender submissions, via The Chest, is 12 noon on Wednesday 5th August 2015.

About the buyer

Contact name

Malcolm Shaft

Address

Town Hall
Knowsley Street
Bury
BL9 0SW
UK

Telephone

0161 253 6176

Email

m.g.shaft@bury.gov.uk

Website

https://www.the-chest.org.uk/procontract/supplier.nsf