Published date: 2 September 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 August 2024, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

NE98 1YX

Value of contract

£6,500,000 to £10,820,000

Procurement reference

tender_368007/1400523

Published date

2 September 2024

Closing date

19 August 2024

Closing time

5pm

Contract start date

1 October 2024

Contract end date

30 September 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.

More information

Attachments

Award information

Awarded date

21 May 2024

Contract start date

1 October 2024

Contract end date

30 September 2027

Total value of contract

£6,500,000

This contract was awarded to 1 supplier.

Accenture (UK) Limited

Address

30 Fenchurch Street, London, EC3M 3BD

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

2 St Peters Square
Manchester
M2 3AA
England

Email

CDDIGITAL.CRCFTEAM@DWP.GOV.UK