Published date: 30 March 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 March 2023, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England

Value of contract

£187,325 to £237,325

Procurement reference

DCC001-DN661572-45463544

Published date

30 March 2023

Closing date

24 March 2023

Closing time

12pm

Contract start date

1 April 2023

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Leisure requires a mobile application to replace the current Thrive app. The current offer (Thrive App) is limited and doesn't provide a good enough experience. The app is currently supported by DCC and needs a substantial upgrade to the back-end systems to maintain functionality. This upgrade will have a considerable cost and resource impact. The current platform is dated and cannot offer a good enough customer experience to match the aspirations of the leisure transformation project. The existing app is managed and updated by DCC ICT colleagues, which can be slow and out of date. There are currently no integrations with the app as there is limited knowledge within DCC to do so.

We require a fully hosted and supported leisure focussed mobile app. The app must be integrated with our current Leisure Management System (LMS) provider XN Leisure. The app should provide a native booking experience for all LMS sessions. The integration should include a single sign on. The app should also have communication and marketing tools built in. The app should be capable of working with our current and future access control provision to provide customers with a digital solution to allow access to facilities. The app must be fully customisable in terms of configuration and branding. Configuration and branding must be low code to enable in service development. The app must comply with GDPR and web accessibility regulations.

Award information

Awarded date

30 March 2023

Contract start date

1 April 2023

Contract end date

31 March 2028

Total value of contract

£237,325

This contract was awarded to 1 supplier.

Innovatise GmBH

Address

The Clock House, Station Approach, Marlow, England, SL7 1NT

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

MacKenzie Heath

Address

County Hall
Durham
DH1 5UL
England

Telephone

+44 3000264859

Email

mackenzie.heath@durham.gov.uk

Website

http://www.durham.gov.uk