Published date: 20 June 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 August 2022, 12pm

Contract summary

Industry

  • Office-support services - 79500000

  • Call centre - 79512000

Location of contract

England

Value of contract

£166,000

Procurement reference

LBSUT001-DN617038-17289420

Published date

20 June 2024

Closing date

5 August 2022

Closing time

12pm

Contract start date

13 February 2023

Contract end date

12 February 2026

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Provision of an out of hours (OOH) call handling service for the boroughs Sutton, Kingston, Merton and Richmond. This service will provide the front door for an Emergency Duty Team (EDT) service for Adult's and Children's social care calls as well as other non-social care calls from the general public. The non-social care calls can range from reporting a dangerous structure or a pothole in the area. This service covers all incoming calls between the hours of 5pm and 8am Monday to Friday and 24 hours throughout the whole weekend plus bank holiday.

Award information

Awarded date

25 October 2022

Contract start date

13 February 2023

Contract end date

12 February 2026

Total value of contract

£166,000

This contract was awarded to 1 supplier.

SITEL

Address

Earlsdon Park
55 Butts Road
Coventry
CV1 3BH

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Since the original contract was awarded SITEL have rebranded as Foundever GB Ltd.

About the buyer

Address

Civic Offices
St Nicholas Way
Sutton
SM1 1EA
England

Email

commmercial.procurement@sutton.gov.uk

Website

http://www.sutton.gov.uk/