Published date: 14 August 2020
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Customer services - 79342300
Telephone-answering services - 79510000
Location of contract
United Kingdom
Value of contract
£1,760,000
Procurement reference
CUS00208
Published date
14 August 2020
Closing date
29 June 2020
Closing time
12pm
Contract start date
13 August 2020
Contract end date
12 August 2025
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
L and Q Housing Trust require a service provider to deliver an out of hours customer services contact centre offering for all customer residents who require resolution to an emergency situation. In analysing routes to market L and Q has considered a number of potential frameworks and have chosen to conduct this procurement using the OJEU Open procedure. L and Q expect to conduct this procurement between May 2020 and the close of July 2020 with the intention of awarding a contract during August 2020 with mobilisation commencing immediately and go live of the service at 6 p.m. on Thursday 29 October 2020. L and Q envisage letting a 3-year contract with a single service provider with the possibility of 2 single year extensions. L and Q envisages a steady increase of per annum out of hours contacts with customer residents that a future service provider is expected to manage on L and Q's behalf. The indicative volumes of incoming out of hours calls are as follows: 65307 (2020) 68572 (2021) 72001 (2022) 75601 (2023) 79381 (2024). TUPE is considered by the incumbent supplier to apply to the ongoing provision of these services. Any successful bidder will be expected to contract with L and Q using the form of tender supplied with the procurement documentation (once updated to include the specific details of the successful bid). Please see the procurement documentation for applicable all information. Enquiries may be made through the correspondence facility of L and Q's eSourcing portal (In-Tend).
Award information
Awarded date
28 July 2020
Contract start date
13 August 2020
Contract end date
12 August 2025
Total value of contract
£1,760,000
This contract was awarded to 1 supplier.
Allied Health-Services Limited t/a First Call Business Communica
Address
Cavendish House,
Lakhpur Court,
Staffordshire Technology Park,
Stafford, England,
ST18 0FXReference
Companies House number: 11696513
Value of contract
£1,760,000
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Danny Carragher
Address
29-35 West Ham Lane
LONDON
E154PH
England
Telephone
0300 456 9998
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Closing: 29 June 2020, 12pm
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