High Intensity User Service NHS/SOEPS/21.825 ITT

Contract summary

Industry

• Health and social work services - 85000000

Location of contract

South East

Value of contract

£1,719,760

Procurement reference

NHS/SOEPS/21.825 ITT

Published date

21 December 2022

Closing date

2 May 2022

Closing time

5pm

Contract start date

28 September 2022

Contract end date

27 September 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

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Description

Invitation to Tender (ITT)
Urgent Care
Provision of a High Intensity User Service (Reference: NHS/SOEPS/21.825 ITT)
NHS Brighton and Hove Clinical Commissioning Group
NHS East Sussex Clinical Commissioning Group

The Commissioner is seeking bids from suitably qualified Providers for provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs. The service is to be situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract. The anticipated value of the Service is a maximum of £343,952.00 per annum and the contract duration will be 3 years from 28th September 2022, plus an optional (option of the Commissioner) extension period of up to a further 24 months.

Key Aims and Objectives of the Service
The High Intensity User Service (HIUS) is based on the 'Blackpool model' developed by Blackpool CCG, as published in the Commissioning for Value Casebook, February 2015.
The model offers a robust way of reducing HIU activity to EDs, 999, NHS 111, Primary Care services as well as unscheduled hospital admissions. The HIU service liberates front line resources to focus on those who need it most and helps reduce costs.
The objective of the service is to work closely with identified frequent users of emergency urgent departments, with an aim to reduce unheralded attendances at ED and associated non-elective (NEL) admissions, whilst improving the service user's quality of life and outcomes.
This will be delivered by:
• Identifying patients who frequently attend ED and associated non-elective (NEL) admissions
• Identifying patients who are evidentially on a trajectory to becoming a high intensity user of emergency services
• Proactively connecting and engaging with the patient
• Supporting the patient to manage their needs using a personalised approach.
The tender documents are available for unrestricted and full direct access, free of charge at: https://in-tendhost.co.uk/soepscommissioning/aspx/Home
All correspondence will be dealt with solely through this website and correspondence received by other means will not be responded to.
This procurement is being advertised on the following websites:
https://www.find-tender.service.gov.uk
https://www.gov.uk/contracts-finder
https://in-tendhost.co.uk/soepscommissioning
https://www.brightonandhoveccg.nhs.uk/
https://www.eastsussexccg.nhs.uk
Please complete your bid response and return via our eTendering Portal: https://in-tendhost.co.uk/soepscommissioning/aspx/Home
Reference: High Intensity User Service NHS/SOEPS/21.825 ITT
The deadline for submitting bid responses is Monday 2nd May 2022 at 5pm.

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More information

Previous notice about this procurement

High Intensity User Service NHS/SOEPS/21.825 ITT

• Opportunity
• Published 1 April 2022

Links

• https://in-tendhost.co.uk/soepscommissioning/aspx/Home
• Bidding documents
• e-tendering portal

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Award information

Awarded date

21 December 2022

Contract start date

28 September 2022

Contract end date

27 September 2027

Total value of contract

£1,682,050

This contract was awarded to 1 supplier.

BRITISH RED CROSS SOCIETY

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About the buyer

Contact name

Sarah Rix

Address

Sackville House, Brooks Close (please send any comms through portal to ensure receipt)
Lewes
BN7 2FZ
England

Email

sarah.rix@soeprocurement.nhs.uk