Published date: 14 January 2026
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
System and support services - 72250000
Software-related services - 72260000
Location of contract
SO23 8UJ
Value of contract
£220,500
Procurement reference
CO27503
Published date
14 January 2026
Closing date
4 November 2025
Closing time
2pm
Contract start date
1 March 2026
Contract end date
1 March 2029
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
HCC requires a 3rd party software support service for all Microsoft server and desktop products in use within HCC.
In 2023 HCC IT decided to trial the use of a 3rd Party offering to provide Microsoft Unified Support as the market for alternatives was growing. Following a mini competition exercise, a contract was put in place for a 2 month proof of concept from December 2023 to February 2024 and, following a successful trial, the contract was extended for a maximum of 2 years to February 2026 .
The contract with the 3rd party supplier is coming to an end and HCC requires a replacement.
More information
Additional text
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This requirement was procured using the Kent Commercial Services Software and Associated Services Framework Y23065
Award information
Awarded date
3 December 2025
Contract start date
1 March 2026
Contract end date
1 March 2029
Total value of contract
£220,500
This contract was awarded to 1 supplier.
Phoenix Software Limited
Address
Blenheim House
York Road, Pocklington,
York
YO42 1NSReference
Companies House number: 02548628
Value of contract
£220,500
Supplier is SME?
No
Supplier is VCSE?
No
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Closing: 4 November 2025, 2pm
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