Published date: 20 May 2025

Withdrawn future opportunity


Approach to market date: 20 May 2025

Contract summary

Industry

  • Dictating machines - 32332100

  • Voice recorders - 32342450

  • Voice-logging system - 32344110

    • Document management software package - 48311000

    • Voice recognition software package - 48314000

    • IT software package - 48517000

    • Miscellaneous software package and computer systems - 48900000

    • IT services: consulting, software development, Internet and support - 72000000

    • Programming services of application software - 72212000

    • Voice recognition software development services - 72212314

    • System and support services - 72250000

    • Software supply services - 72268000

    • Data services - 72300000

    • Data storage services - 72317000

    • Computer support services - 72610000

    • Computer audit and testing services - 72800000

    • Typing, word-processing and desktop publishing services - 79550000

    • Typing services - 79551000

    • Building and facilities management services - 79993000

Location of contract

RH4 1XA

Value of contract

£400,000,000

Procurement reference

CF-3039700D0O000000rwimUAA

Published date

20 May 2025

Approach to market date

20 May 2025

Contract start date

19 January 2026

Contract end date

18 January 2034

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This is a replacement of the existing NHS England endorsed Framework Agreement. There is a growing need for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services in the NHS.
The Framework appoints a pool of qualified suppliers who are tested through a robust Public Sector Compliant procurement process. The Framework Agreement then allows a Contracting Authority to issue a call-off contract to suitable Supplier either via a Direct Award or a Mini-comp tender process demonstrating value for money procurement.
NHS Commercial Solutions will provide a comprehensive support service to a Contracting Authority intending to make use of the Framework Agreement. This includes, but not limited to, a set of templated documents for running a tender, draft specification and evaluation criteria, guidance on Social values criteria and any guidance to the procurement process.
The framework will be divided into 6 lots, as follows:
Lot 1: Products and/or Services Catalogue
Lot 2: Digital Dictation service solution with AI Technology
Lot 3 Digital Dictation service solution without AI Technology
Lot 4: Outsourced transcription service solution with AI Technology
Lot 5 Outsourced transcription service solution without AI Technology
Lot 6: Managed service solution

More information

Previous notice about this procurement

Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services

  • Future opportunity
  • Published 20 May 2025, last edited 20 May 2025

About the buyer

Contact name

NHSCS DIGITAL TEAM

Address

The Atrium
Dorking
RH4 1XA
United Kingdom

Telephone

01306646822

Email

nhscs.digital@nhs.net