Published date: 8 June 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 12 July 2021, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

London

Value of contract

£0

Procurement reference

MT222913

Published date

8 June 2021

Closing date

12 July 2021

Closing time

12pm

Contract start date

4 October 2021

Contract end date

4 October 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (or persons acting on their behalf) outside of Phoenix's normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix's core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.

More information

Links

About the buyer

Contact name

Natasha Briscoe

Address

The Green Man, 355 Bromley Road
London
SE6 2RP
England

Telephone

+44 8000285700

Email

natasha.briscoe@phoenixch.org.uk

Website

www.phoenixch.org.uk/