ICT Support, Infrastructure, Telephony & Connectivity

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

Location of contract

LU6 1NF

Value of contract

£100,000

Procurement reference

DTC/ICT

Published date

31 May 2024

Closing date

26 February 2024

Closing time

12pm

Contract start date

1 July 2024

Contract end date

30 June 2027

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Dunstable Town Council is seeking an organisation to provide an IT Support contract which includes management of our existing IT infrastructure, telephony, connectivity, and licencing. Further details are outlined below.

It is important to the Council that a single supplier can provide the support, account management and billing for all services delivered. To aid service delivery there must be clear point of contacts for specific roles and responsibilities.

The supplier may sub-contract delivery of certain areas if this is made clear in the tender response and that by sub-contracting it does not stop the organisation providing the single support, account management and billing required. The tender applicant must also provide detail on how they validate any working relationship with a 3rd party contractor. All parties must be fully insured.
The supplier may sub-contract elements of service provision but must state clearly in their response that they remain entirely responsible for the delivery of service, the quality of that service and its associated communications. This should include, but is not limited to, ensuring that all services are delivered in compliance with appropriate regulations and standards, and are appropriately insured. The use of sub-contractors will be entirely transparent to the Council.

Contract Period
The contract will be for three years with an extension to the contract up to a further two years, subject to satisfactory performance and by mutual agreement.
DTC expect to reach a provisional decision on the award of the contract by 22 March 2024, at the latest. The successful bidder will be required to commence work from 1 July 2024.

Incomplete Tender Documents
Tender responses may be rejected if the information asked for is incomplete or proven to be inaccurate.

Receipt of Tender Documents
The completed tender form must be posted, in a sealed envelope, and marked ICT Tender for the attention of the Town Clerk & Chief Executive, or emailed to
accounts@dunstable.gov.uk with subject 'ICT Tender' to arrive no later than 12 noon on 26 February 2024.

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More information

Previous notice about this procurement

ICT Support, Infrastructure, Telephony & Connectivity

• Opportunity
• Published 9 February 2024, last edited 22 February 2024

Attachments

• 4.DTC IT Tender 2024 Appendix C - Response Form.docx
• Tender notice

Links

• https://www.dunstable.gov.uk/uncategorized/ict-support-infrastructure-telephony-connectivity/
• Tender notice

Additional text

Tender Clarifications:

In Appendix A - Existing: IT Systems & Equipment
Under the Equipment section it reads:
72 PC's recorded across all sites.

This should read:
72 devices recorded across all sites as outlined below:

Total number of on prem physical servers = 1
Total number of on prem virtual servers = 2
Total number of on prem virtual server backup services = 1 (Note: On Prem Backup device & Cloud office Hybrid Service).
On Prem Physical Edge Firewalls = 6
On Prem Physical Core Switch = 4

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Award information

Awarded date

18 March 2024

Contract start date

1 July 2024

Contract end date

30 June 2027

Total value of contract

£201,188

This contract was awarded to 1 supplier.

CLOUDY GROUP LTD

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About the buyer

Contact name

James Slack

Address

Grove House,76 High Street North
DUNSTABLE
LU61NF
England

Telephone

01582 891401

Email

accounts@dunstable.gov.uk