Published date: 16 September 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 August 2025, 11:59pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

EC1N 8JS

Value of contract

£1 to £56,560

Procurement reference

WP093

Published date

16 September 2025

Closing date

1 August 2025

Closing time

11:59pm

Contract start date

29 August 2025

Contract end date

28 August 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.

Award information

Awarded date

18 August 2025

Contract start date

29 August 2025

Contract end date

28 August 2028

Total value of contract

£56,560

This contract was awarded to 1 supplier.

Freshworks

Address

HQ: San Mateo, CA
2950 S. Delaware Street, Suite 201
San Mateo, CA 94403

London, UK
79 Hatton Garden
London EC1N 8JS

Reference

No reference - other

Value of contract

£56,560

Supplier is SME?

Yes

Supplier is VCSE?

Yes

Additional details

Contract Award value is £56,560 over 3 years

About the buyer

Contact name

Procurement

Address

3 Bunhill Row
LONDON
EC1Y8YZ
England

Email

Procurement@electoralcommission.org.uk