Published date: 13 March 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 10 April 2017

Contract summary

Industry

  • Contact management software package - 48333000

Location of contract

South East

Value of contract

£0

Procurement reference

BIP243706764

Published date

13 March 2017

Closing date

10 April 2017

Contract start date

1 September 2017

Contract end date

31 August 2018

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf ("COTS") product combined with configuration/customisation and implementation services to deliver a contact centre platform. Sovereign is seeking a Solution that will allow us to be more flexible in our contact channel offering and how we manage resident contact.

More information

Links

About the buyer

Address

Woodlands, 90 Bartholomew Street
Newbury
RG14 5EE
UK

Email

procurement@sovereign.org.uk