Published date: 8 August 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 December 2024, 1pm

Contract summary

Industry

  • Administration services - 75100000

  • Customer services - 79342300

  • Call centre - 79512000

Location of contract

CF14 3UZ

Value of contract

£23,831,000

Procurement reference

CF-0014400D3z000002KGVVEA4

Published date

8 August 2025

Closing date

9 December 2024

Closing time

1pm

Contract start date

17 July 2025

Contract end date

17 November 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Companies House has awarded a contract for contact centre services via a further competition against framework RM6181 Lot 1.

More information

Attachments

Award information

Awarded date

21 July 2025

Contract start date

17 July 2025

Contract end date

17 November 2028

Total value of contract

£23,831,000

This contract was awarded to 1 supplier.

Serco Limited

Address

Serco House, 16 Bartley Wood Business Park RG27 9UY

Reference

None

Supplier is SME?

No

About the buyer

Contact name

Commercial Delivery Team

Address

Crown Way
CARDIFF
CF14 3UZ
GB

Email

commercial@companieshouse.gov.uk