Published date: 4 October 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 April 2017

Contract summary

Industry

  • Customer services - 79342300

  • Telephone operator services - 79511000

  • Call centre - 79512000

Location of contract

Any region

Value of contract

£645,000,000

Procurement reference

RM3815/2

Published date

4 October 2017

Closing date

3 April 2017

Contract start date

31 May 2017

Contract end date

30 May 2021

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Crown Commercial Service as the Authority put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at V1.3 in OJEU Contract Notice 2017/S 046-085248 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS Bodies and Local Authorities and the wider public sector.

The services within the scope of this Framework Agreement have been divided into 2 Lots:

- Lot 1 - Specialist Contact Centre Consultancy Services; and
- Lot 2 - Contact Centre Services.

Suppliers had the opportunity to bid for both of the two (2) Lots. However if a Supplier was successful on both Lots they were only awarded a place on the Lot that they had indicated in the Tender as their preferred Lot . For clarity, Suppliers were not allowed to be awarded a Framework Agreement for both Lot 1 and Lot 2.

The duration of the Contact Centre Services Framework Agreement shall be for a period of four (4) years.

More information

Previous notice about this procurement

Contact Centre Services

  • Opportunity
  • Published 13 March 2017, last edited 13 March 2017

Attachments

Award information

Awarded date

30 May 2017

Contract start date

31 May 2017

Contract end date

30 May 2021

Total value of contract

£645,000,000

This contract was awarded to 1 supplier.

Please find list of successful awarded suppliers under Attachmen

Address

As above.

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

9th Floor, The Capital
Old Hall Street
Liverpool
L3 9PP
England

Telephone

0345 010 3503

Email

supplier@crowncommercial.gov.uk

Website

www.gov.uk/ccs