Published date: 10 November 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 9 December 2019

Contract summary

Industry

  • Health and social work services - 85000000

  • Health services - 85100000

Location of contract

Yorkshire and the Humber

Value of contract

£0 to £240,000

Procurement reference

20191110173150-36335

Published date

10 November 2019

Closing date

9 December 2019

Contract start date

2 March 2020

Contract end date

1 March 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 10 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.

Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.

Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.

The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.

More information

Links

About the buyer

Contact name

Billie Heafield

Address

The Lawns
Harland Way, Cottingham
Hull
HU16 5SN
ENG

Telephone

+44 7464983809

Email

billie.heafield@southyorks.pnn.police.uk