Published date: 20 January 2025

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 February 2025, 12pm

Contract summary

Industry

  • GSM telephones - 32252000

  • Hands-free mobile telephones - 32252100

  • Hands-free mobile telephones (wireless) - 32252110

    • Short Message Service (SMS) services - 64212100

    • Enhanced Messaging Service (EMS) services - 64212200

    • Multimedia Message Service (MMS) services - 64212300

    • Enhanced Data for GSM Evolution (EDGE) services - 64212600

    • Universal Mobile Telephone System (UMTS) services - 64212700

Location of contract

M15JW

Value of contract

£900,000 to £1,980,000

Procurement reference

GC25 - 014-102

Published date

20 January 2025

Closing date

17 February 2025

Closing time

12pm

Contract start date

1 April 2025

Contract end date

31 March 2029

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Growth Company (GC) are seeking to appoint a mobile telephony provider that can support our end user mobile hardware requirement, calls, texts, data and associated mobile telephony services.

The successful provider will consistently provide high quality products and services and active account management to provide a seamless communications service delivery across GC and full integration with GC applications and infrastructure including Microsoft 365. GC aims to ensure our communication technologies remain agile and fit for purpose, whilst ensuring the solutions remain cost effective and provide value for money.

GC's Key Objectives:
1. Comprehensive Account Management - We require active and engaged account management to ensure our contract is managed effectively and with full visibility and control of costs alongside strategies to manage end user behaviour and out of bundle costs.
2 Flexible and Agile Contract Approach - we require a co-terminus contract that can allow additional, flexible connections to be added and removed during the term. We require pooled data and unrestricted or pooled minute and text provision.
3 Zero Touch Fulfilment - Our chosen partner will undertake the configuration, asset tagging (this is device dependent) and maintenance/warranty swap out of our mobile hardware portfolio directly to the sites or end users across the regions we work.
4 Value for Money, Cost Surety and Efficiency - we need to ensure the contract remains good value through the term and the account is actively managed to reduce the risk of excess and unused connections and accounting queries are minimised.
5 Unification with MS Teams - we are keen to integrate mobile telephony with MS Teams for a unified platform.

All handsets must have a minimum of:
1. 64gb storage capacity.
2. 5G.
3. The ability to support Microsoft applications as well as Microsoft Intune.
4. Android Charger.
5. Protective case and screen.

To apply for this tender opportunity, please register as a supplier on the Panacea Supplier Platform at the following web address: https://app.panacea-software.com/growth

Once you have accessed the site, to view the opportunity you need to navigate to 'Register Interest', click the 'Participate' Button, then navigate to 'My Questionnaires' where you will be able to download the documents. Your tender submission must be made on the Panacea Portal. Please ensure ALL the relevant tender documents are included within the 'Response' section of the Questionnaire. You can add these individually or utilise a Zip folder to submit your response. Once uploaded, this will allow you to 'Submit' your bid.

The documents contain instructions and information for your tender, including specification of requirements, and the key assessment and evaluation criteria that will be used to assess offers.

The deadline for submission of the required documents is at 12:00pm on Monday 17th February 2025.

More information

Links

About the buyer

Contact name

Marc Ripley

Address

Lee House
90 Great Bridgewater Street
Manchester
M15JW
England

Email

marc.ripley@growthco.uk