Published date: 17 October 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 September 2023, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

North East

Value of contract

£39,697 to £40,000

Procurement reference

P2656

Published date

17 October 2023

Closing date

30 September 2023

Closing time

12pm

Contract start date

1 October 2023

Contract end date

30 September 2024

Contract type

Service contract

Procedure type

Other: Awarded through negotiation as the solution is owned by the successful Company and therefore only they can provide the service and support

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

One year's continued annual support and maintenance for the existing Liberty SolutionCare software system located in our Customer Contact Centre. The current Supplier provides a system for the Contact Centre which relates to Qmax, CC6/7 telephony, a Contact Centre portal, automated operator, call routing and, recordings.

Award information

Awarded date

30 September 2023

Contract start date

1 October 2023

Contract end date

30 September 2024

Total value of contract

£39,697

This contract was awarded to 1 supplier.

NETCALL TECHNOLOGY LIMITED

Address

Bedford Heights,Brickhill Drive
BEDFORD
Bedfordshire
MK41 7PH
GB

Reference

Companies House number: 02831215

Value of contract

£39,697

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

David Bell

Address

YHN House
Benton Park Road
NEWCASTLE UPON TYNE
NE7 7LX
England

Telephone

01912787765

Email

david.w.bell@yhn.org.uk

Website

www.yhn.org.uk