Published date: 16 July 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 June 2025, 12pm

Contract summary

Industry

  • Telecommunications services - 64200000

  • Telecommunication consultancy services - 71316000

Location of contract

WV10 6TB

Value of contract

£2,100,000

Procurement reference

CON-70359

Published date

16 July 2025

Closing date

1 June 2025

Closing time

12pm

Contract start date

30 June 2025

Contract end date

29 June 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Omnichannel Project Vision
We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents.
Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix
of channels.
To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to:
• Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service.
• Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution.
• Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service.
• Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance.
• Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.

Award information

Awarded date

30 June 2025

Contract start date

30 June 2025

Contract end date

29 June 2028

Total value of contract

£2,100,000

This contract was awarded to 1 supplier.

Sabio Ltd

Address

12th Floor, Blue Fin Building
110 Southwark Street
London
SE1 0SU

Reference

Companies House number: 03644452

Value of contract

£2,100,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Laura Ahmed

Address

Venture Court,
Broadlands,
WOLVERHAMPTON
WV10 6TB
England

Telephone

01902396887

Email

procurement.team@bromford.co.uk

Website

https://www.bromford.co.uk/