Published date: 10 January 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 September 2022, 4pm

Contract summary

Industry

  • Administration services - 75100000

Location of contract

United Kingdom

Value of contract

£20,000,000 to £40,000,000

Procurement reference

CCCS22A06

Published date

10 January 2023

Closing date

22 September 2022

Closing time

4pm

Contract start date

4 January 2023

Contract end date

3 April 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

To provide a range of contact centre services to support the Home Office customers with a range of services. This will be a second contact centre contract to support capacity planning during peak demand period for HMPO and support other Home Office departments.

More information

Attachments

Award information

Awarded date

6 December 2022

Contract start date

4 January 2023

Contract end date

3 January 2025

Total value of contract

£40,000,000

This contract was awarded to 1 supplier.

Serco Limited

Address

11 Bartley Wood Business Park
Bartley Way
Hampshire
RG27 9XB

Reference

Companies House number: 242246

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

39 Old Hall Street
Liverpool
L39PP
England

Email

supplier@crowncommercial.gov.uk