Published date: 14 November 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 December 2024, 12am

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Any region

Value of contract

£15,000,000

Procurement reference

BIP901325702

Published date

14 November 2024

Closing date

16 December 2024

Closing time

12am

Contract start date

1 September 2025

Contract end date

31 August 2030

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Housing 21 are looking to award a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.

Deadline for SQ Response Monday 16th December 2024 at 12 noon.

Access Code : XVS8E57444

More information

Links

About the buyer

Address

51-53 Hagley Road
Birmingham
Birmingham
B16 8TP
UK

Telephone

+447759133400

Email

procurementteam@housing21.org.uk