Published date: 23 August 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 March 2017

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North West

Value of contract

£250,000

Procurement reference

STHEL001-DN246421-14727516

Published date

23 August 2017

Closing date

27 March 2017

Contract start date

26 April 2017

Contract end date

26 April 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

St Helens Council is looking for a Cloud based, hosted Contact Centre Platform that will replace the current Avaya/Nortel CC6 software. The current Avaya CS1000 infrastructure is itself due to be replaced , and any Contact Centre solution must be capable of achieving the following headline requirements: • 'Integration' with current CS1000 platform • 'Integration' with any CS1000 replacement solution either Cloud based or on-premise The Council is undergoing a detailed restructure of all of its services, which may involve expansion of the current Contact Centre requirements. This requirement could encompass the extension of the 'front door' service to include not only other council services, but partner agencies. As yet unspecified in full, along with timescales suppliers need to note this possible development in their response, and may reference to how any solution could be expanded to include the growth of the service.

Award information

Awarded date

21 June 2017

Contract start date

22 June 2017

Contract end date

20 June 2020

Total value of contract

£261,080

This contract was awarded to 1 supplier.

Gamma Telecom

Address

Kings House, Kings Road West, Newbury, Berkshire, RG14 5BY, United Kingdom

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Jack Bate

Address

St.Helens Council
St.Helens
WA10 1HF
United Kingdom

Telephone

01744 676789

Email

jackbate@sthelens.gov.uk

Website

http://www.sthelens.gov.uk