Published date: 2 July 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 March 2025, 12am

Contract summary

Industry

  • Highways consultancy services - 71311210

Location of contract

Any region

Value of contract

£686,656.80

Procurement reference

tender_364512/1496579

Published date

2 July 2025

Closing date

31 March 2025

Closing time

12am

Contract start date

1 April 2025

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This proposal is to undertake a project to explore the market for a replacement cloud-based contact centre service contract. The project will cover requirements gathering, governance, procurement and transition/transformation activities. The high-level benefit of the project will be the continued provisioning of cloud-based contact centre services. It will also facilitate opportunities to confirm value for money and that the most appropriate functional and technical solution is in place.

Award information

Awarded date

31 March 2025

Contract start date

1 April 2025

Contract end date

31 March 2028

Total value of contract

£686,656.80

This contract was awarded to 1 supplier.

Fohen Ltd.

Address

Trafalgar House, Rash's Grn, Dereham NR19 1JG

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

National Highways

Address

National Highways, The Cube
Birmingham
B1 1RN
England

Email

enterprisesystemsprocurement@nationalhighways.co.uk