Published date: 23 September 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 May 2021, 12pm

Contract summary

Industry

  • Helpdesk and support services - 72253000

Location of contract

PO19 1RQ

Value of contract

£7,000,000 to £9,000,000

Procurement reference

WSCC - 032468 - AWARD

Published date

23 September 2021

Closing date

11 May 2021

Closing time

12pm

Contract start date

1 October 2021

Contract end date

30 September 2024

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

A contract for the provision of End User Services as described in Document 2: The Specification ("The Services") is being tendered by West Sussex County Council ("The Council") in accordance with the Public Contracts Regulations 2015 (SI 2015/102) ("The 2015 Regulations").

The further competition is being conducted under Lot 3a of the CCS Framework Agreement for Technology Services 2 (RM3804)

The Council is seeking an organisation to provide End User Services for West Sussex County Council. In approaching the market for End User Services, the Council are looking to award a contract to a Bidder who will work with the inhouse IT team to transform the existing services and deliver a new, flexible IT service model that will make a difference to people's lives.

The successful Bidder will, with the Council, make a step change in improving the customer experience through the broader adoption of technology and embedding IT in Council operations.

A new digital, standardised, End User Services solution should place users at the centre of its design, be reliable and scalable and make use of emerging technologies to keep pace with business needs.

Award information

Awarded date

21 September 2021

Contract start date

1 October 2021

Contract end date

30 September 2024

Total value of contract

£7,240,139

This contract was awarded to 1 supplier.

XMA Ltd

Address

Unit 44, Wilford Industrial Estate, Nottingham, Nottinghamshire, United Kingdom, NG11 7EP

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

James Skilling (WSCC)

Address

West Street
Chicester
West Sussex
PO19 1RQ
United Kingdom

Telephone

+443302225432

Email

james.skilling@westsussex.gov.uk