Published date: 1 February 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 October 2016

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

RG1 2LU

Value of contract

£40,000 to £50,000

Procurement reference

RBC 00000162 - AWARD

Published date

1 February 2017

Closing date

28 October 2016

Contract start date

3 January 2017

Contract end date

31 January 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

As part of its service delivery, Reading Borough Council (RBC) is required to provide an Out of Hours (OOH) Call Handling Service for when its Call Centre, switchboard, Civic Offices and satellite offices are closed. The OOH service is required for both members of the public and the Council's internal departments.

The Council currently has in place arrangements for the provision of an Out of Hours Call Handling Service, however this is due to come to an end in January 2017.

The contractor will provide an Out of Hours Call Handling telephone response service on behalf of tenants and residents of Reading Borough Council; Affinity Housing Association and Catalyst Housing Association. The service to be available 365 days per year with coverage from 17:00 to 09:00 hours Monday to Friday and from 17:00 hours Friday to 09:00 Monday (weekend coverage).

The purpose of the service is to respond to emergency calls, but which good practice standards indicate should be responded to before the next working day and where delay could be detrimental to the individual caller or the physical integrity or security of RBC's leased and owned buildings, including the Civic Offices building, and equipment, facilities and services.

Award information

Awarded date

--

Contract start date

3 January 2017

Contract end date

31 January 2020

Total value of contract

£0

This contract was awarded to 1 supplier.

The Answering Service Limited

Address

4 Station Court, Station Road, Great Shelford, Cambridge, Cambridgeshire, United Kingdom, CB22 5NE

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Judith Cox

Address

Bridge Street
Reading
Berks
RG1 2LU
England

Telephone

0118 9374018

Email

judith.cox@reading.gov.uk