Published date: 3 February 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 January 2020

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

London

Value of contract

£58,000

Procurement reference

LBOWF001-DN460939-69504705

Published date

3 February 2020

Closing date

27 January 2020

Contract start date

29 February 2020

Contract end date

27 January 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Advanced Advisory Support Hours as needed
Advisory Services 1 ea
Advanced Built-in Proactive Services -
Generic Administrative Included
Advanced Problem Resolution Hours as needed
Problem Resolution Support Included
Advanced Service Delivery Management
Service Delivery Management 1 ea
Modern Service Management - Cloud Success Plan
Generic IT Service Management Included
On-demand Assessment
On-Demand Assessment 1 ea
On-Demand Assessment - Setup and Config Service On-Demand Assessment

Included On-demand Education On-Demand Education Included Online Support Portal Administrative 20 ea Reactive Enabled Contacts Problem Resolution Support Included Webcasts as needed Webcast

Award information

Awarded date

28 January 2020

Contract start date

29 February 2020

Contract end date

27 January 2021

Total value of contract

£58,000

This contract was awarded to 1 supplier.

SoftwareONE UK Ltd

Address

TW9 1BP

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Sorayya Khan

Address

Room 100, Waltham Forest Town Hall
Forest Road
Walthamstow
E17 4JF
England

Telephone

+44 2084963582

Email

sorayya.khan@walthamforest.gov.uk

Website

http://www.walthamforest.gov.uk/