Published date: 20 September 2021

Awarded contract - This means that the contract has been awarded to a supplier.

Closing: 17 June 2021, 5pm

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract


Procurement reference


Published date

20 September 2021

Closing date

17 June 2021

Closing time


Contract start date

7 September 2021

Contract end date

6 September 2023

Contract type

Service contract

Procedure type

Call off from a Framework Agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



HMCTS are seeking a managed service provider to ensure that high quality digital services are developed for the Civil jurisdiction that are simple, easy to use and meet the government service standard. The managed service provider will be responsible for delivering the outcomes as specified in the contract and Statement of Work (SOW).
The deliverables are categorised by the following:
End to end digital by default service for the civil money claims/ damages service (current service (in public beta) primarily deals with the initial issue and respond phases of the business/legal process);
System to system integration (e.g. API) between the HMCTS platform and external solicitor/ other organisations;
Refactoring of the existing front-end citizen service to align with strategic common components and new business state and event model:
Live operations support of existing and future digital service;
Handover to the authority's business and usual support team(s);
Position of Civil Jurisdiction Projects:
The Civil project is currently developed and supported by several suppliers with other suppliers providing QA and Solution Architecture outcomes/ resources.

Civil Money claims (specified) is currently in public beta.

Civil Damages Claims (unspecified) is about to enter private beta.

Award information

Awarded date

7 September 2021

Contract start date

7 September 2021

Contract end date

6 September 2023

Total value of contract


This contract was awarded to 1 supplier.

Version 1 Solutions Limited


Grosvenor House, Prospect Hill, Redditch, Worcestershire, B97 4DL


Companies House number: 03438874

Supplier is SME?


Supplier is VCSE?


About the buyer


102 Petty France