Published date: 9 January 2025

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 January 2025, 12am

Contract summary

Industry

  • Customer services - 79342300

Location of contract

Any region

Value of contract

£170,000

Procurement reference

BIP915766395

Published date

9 January 2025

Closing date

22 January 2025

Closing time

12am

Contract start date

14 April 2025

Contract end date

31 March 2029

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Contract Term: up to four years (April 2025 - March 2029) Total Contract Value: up to £170,000 excluding VAT Arts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat). We are currently scoping out our requirements and would welcome the opportunity to discuss this further with potential suppliers who have knowledge and experience of delivering accessible customer support, informed by the Social Model of Disability, via some market engagement meetings on 23rd and 24th January 2025 through Microsoft Teams. To help you prepare, the topics we wish to discuss are: 1) Your proposed approach for delivery 2) How the services may evolve over time 3) Charges/payment profile 4) Contract duration 5) Social Value opportunities. If you are interested in participating in our market engagement activities, please forward: - some brief information (max 2 sides of A4) about your organisation and your experience of delivering accessible customer support - the names, job titles and email addresses, of the individuals available to attend our market engagement meetings via teams on 23rd and 24th January 2025 to procurement.services@artscouncil.org.uk by 2pm on 22nd January 2025. Please quote procurement reference ACE 669 in the subject line of your email.

More information

Links

About the buyer

Address

The Hive, 2nd Floor 47 Lever Street
Manchester
M1 1FN
UK

Telephone

+441619344317

Email

procurement.services@artscouncil.org.uk