Published date: 9 August 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 April 2018

Contract summary

Industry

  • Research services - 73110000

Location of contract

London

Value of contract

£958,030

Procurement reference

1718CSTD35

Published date

9 August 2018

Closing date

13 April 2018

Contract start date

8 May 2018

Contract end date

26 March 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Customer Survey 2018-20 allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's commitment to providing a good customer experience and allows us to track changes in experiences and perceptions over time.

More information

Additional text

This contract was let following a further competition within the BEIS Research & Evaluation Framework.

Award information

Awarded date

7 May 2018

Contract start date

8 May 2018

Contract end date

26 March 2021

Total value of contract

£9,578,030

This contract was awarded to 1 supplier.

Kantar Public

Address

4 Millbank
Westminster
London SW1P 3JA

Reference

None

Value of contract

£958,030

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

RPMT, HMRC, 7th floor Albert Bridge House
1 Bridge St
Manchester
M60 9AF
England

Email

mike.crumpton@hmrc.gsi.gov.uk