Published date: 29 February 2024

Withdrawn opportunity - This means that the contract has been withdrawn early. This could be due to a change of circumstances.


Closing: 19 October 2023, 5pm

Contract summary

Industry

  • Research services - 73110000

Location of contract

SW1 2AH

Value of contract

£930,000

Procurement reference

tender_387913/1318958

Published date

29 February 2024

Closing date

19 October 2023

Closing time

5pm

Contract start date

1 April 2024

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Authority has a requirement for continuous qualitative evaluation of Consular assistance services among recent service users. These are primarily British people who have sought our assistance around the world when they have needed help. The research will include ongoing tracking work as well as smaller, ad hoc projects throughout the year.

More information

Previous notice about this procurement

Consular Customer Satisfaction Insight - Assistance Cases

  • Awarded contract
  • Published 28 February 2024

Attachments

About the buyer

Address

Foreign Commonwealth and Development Office King Charles Street
London
SW1A 2AH
England

Email

CPG.Enquiries@fcdo.gov.uk