Published date: 25 April 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 January 2024, 11:59pm

Contract summary

Industry

  • System management software package - 48781000

Location of contract

East Midlands

Value of contract

£141,000

Procurement reference

LINCOLN001-DN721356-39477588

Published date

25 April 2024

Closing date

3 January 2024

Closing time

11:59pm

Contract start date

15 January 2024

Contract end date

14 January 2027

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

A cloud-based SaaS to provide ITSM software for service desk management of a number of corporate systems.

The suite of online ITSM tools and features is to provide enterprise incident, problem ticketing and management to Local Government, and includes analytics tools and reporting.

Procured via Crown Commercial Services G-Cloud 13 Framework (RM1557.13)

Award information

Awarded date

9 January 2024

Contract start date

15 January 2024

Contract end date

15 January 2027

Total value of contract

£141,120

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

2950 S. Delaware Street, Suite 201, San Mateo, CA 94403

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mark Williams

Address

County Offices
Newland
Lincoln
LN1 1YL
United Kingdom

Telephone

+44 1522

Email

Mark.Williams@lincolnshire.gov.uk

Website

https://www.lincolnshire.gov.uk