Published date: 5 November 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 August 2019

Contract summary

Industry

  • Health and social work services - 85000000

Location of contract

BS20 7AW

Value of contract

£100,000 to £200,000

Procurement reference

SYSTEM 00000074 - AWARD

Published date

5 November 2019

Closing date

1 August 2019

Contract start date

1 April 2020

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Alliance Homes is tendering for a 24-hour 365-day service to monitor the community alarm call systems and dispersed alarms provided to approximately 1,250 customers living in a diverse range of sheltered (and one extra care)
housing schemes.

Our core objective is to provide a high-quality customer-centred service that:
 Enables customers to sustain their tenancies and live independently for as long
as possible
 Provides security and peace of mind for residents of our sheltered and extra
care housing schemes
 Delivers exceptional levels of customer satisfaction. (Our corporate target is
that nine out of ten of our customers recommend us to a friend or relative)

The successful provider will deliver a continuous 24-hour call monitoring service for all emergency and non-emergency calls from customers, staff and contractors. Call handlers will be required to accurately assess each presenting situation, summon emergency assistance as appropriate, provide appropriate reassurance to callers who are concerned, upset or anxious, and report all incidents of note to Alliance Homes staff or nominated contractors.

Award information

Awarded date

5 November 2019

Contract start date

1 April 2020

Contract end date

31 March 2022

Total value of contract

£0

This contract was awarded to 1 supplier.

Deane Helpline

Address

Kilkenny Court, 26 Kilkenny Avenue, Taunton, Somerset, United Kingdom, TA2 7QL

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Stephanie Hewitt

Address

Portishead
North Somerset
-
BS20 7AW
United Kingdon

Telephone

01275 398423

Email

stephanie.hewitt@alliancehomes.org.uk

Website

http://www.alliancehomes.org.uk