Published date: 18 August 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Primary education services - 80100000
Secondary education services - 80200000
Higher education services - 80300000
Location of contract
England
Value of contract
£21,185
Procurement reference
LUTON001-DN564438-70158040
Published date
18 August 2021
Closing date
26 August 2021
Closing time
5:30pm
Contract start date
3 October 2021
Contract end date
30 September 2023
Contract type
Service contract
Procedure type
Other
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Previously we have accessed a core package of 5 mediation sessions per annum but this is no longer sufficient for service needs. A package of 10 is required in order to meet service demands.
The dispute resolution and mediation service should facilitate discussion between both/ all parties in order to assist in the resolving of issues. There should be a confidentiality agreement in place between all parties.
The mediation service should also engage directly in discussion parent/ carers and young people to adhere to the mediation requirements as set out in the Code of Practice (January 2015). The service should ensure that the service is delivered in a timely manner and that a mediation certificate is provided to parents/ carers and young people if requested so that they can pursue an appeal to the SEN tribunal should they consider it appropriate to do so.
The Dispute resolution/ mediation service should (COP Section 11.11):
-be of high standard
-be impartial
-provide facilitators, who are independent with appropriate skills and expertise in dispute resolution; have an understanding in SEND processes, procedures and legislation; have no role in the decisions taken for a particular case; maintain confidentiality; carry out processes quickly and to a timetable carried out by all parties.
-establish protocols and mechanisms for referring parents and young people and provide support for access
-establish a service agreement setting out appropriate standards
-seek feedback from the service to inform and influence LA and provider decisions on SEN policies, procedures and practices.
Venues for mediation should ensure appropriate confidentiality can be maintained for all parties.
The delivery/ timing of the service will be dependent on requests received by parents, carers and/ or young people. It is anticipated that there will be approximately 10 sessions over the course of a year. Sessions should allow up to 3 hours to ensure all matters are considered.
About the buyer
Contact name
Amanda Clark
Address
Town Hall
George Street
Luton
LU1 2BQ
England
Telephone
+44 1582546856
Website
Share this notice
Closing: 26 August 2021, 5:30pm
All content is available under the
