Published date: 7 January 2019
Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.
Contract summary
Industry
Helpdesk and support services - 72253000
Location of contract
Yorkshire and the Humber
Value of contract
£100,000
Procurement reference
NHSRDaSH-DN385732-11019948
Published date
7 January 2019
Approach to market date
8 February 2019
Contract start date
25 May 2019
Contract end date
7 January 2024
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The Health Informatics department has reviewed its current Service desk toolset (BMC Track-IT) to determine if it is fit for purpose to meet the future requirements of the department, the Trust as a whole and the external partners that Health Informatics department support
After the review, it has been recommended and approved that the toolset is replaced with an Integrated Service Management System.
Major aims of the Integrated Service Management system will be to save Trust staff time whilst requesting IT and other corporate services functions, such as HR and Training, reducing the number of contacts required and implementing automated workflows.
It is acknowledged that increasing the departments alignment to the ITIL framework is essential for the department to cope with the demands of becoming increasingly efficient and providing increasing value to the Trust and our external customers. Further adopting and strengthening ITIL processes is a key work stream contained within the RDaSH ICT Work Programme Schedule which is designed to deliver the Information Communication & Technology Strategy 2016 - 2021. Replacing the current tool set is seen as key requirement to achieve this.
Below is a list (not exhaustive) of some of the key feature that the system should be able to deliver
Self Help Portal (Including IT, HR, Estates etc)
Workflow or process engine
Integrated configuration management database
Discover / deployment / licensing technology / Asset Management
Business Integration
Event Management module
Incident Management module
Request fulfilment module
Problem management module
Release management module
Access management module
Integrated Known Error Database
Active directory integration
Phone / tablet apps )
Ability to manage multiple SLA's
CRM - Customer Relationship Management
Phone system integration
Reporting - Custom
Reporting - Scheduled
More information
Spend profile
| Financial year | Budget |
|---|---|
| 2018/2019 | £0 |
About the buyer
Contact name
Lynne Beedle
Address
Walnut Lodge
Woodfield Park, Tickhill Road
Doncaster
DN4 8QN
England
Telephone
+44 1302796119
Website
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Approach to market date: 8 February 2019
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