Published date: 30 January 2017
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Market research services - 79310000
Location of contract
EC3A 7QU
Value of contract
£1
Procurement reference
tender_136356/562497
Published date
30 January 2017
Closing date
15 February 2017
Contract start date
20 March 2017
Contract end date
19 March 2020
Contract type
Service contract
Procedure type
Other:
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
FSCS are looking to appoint a supplier who will assist us in embedding the new and improved customer experience, by bringing the Voice of the Customer deeper into the culture at FSCS as well as into the communications with our customers.
The appointed supplier is expected to hold customer qualitative research sessions and subsequently create compelling videos that will engage both our People and our customers by bringing to life the customer journeys.
About the buyer
Contact name
Michelle Magnusen
Address
10th Floor Beaufort House
15 St Botolph Street
EC3A 7QU
England
Website
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Closing: 15 February 2017
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