Published date: 27 May 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 March 2020

Contract summary

Industry

  • Telephone operator services - 79511000

  • Call centre - 79512000

Location of contract

United Kingdom

Value of contract

£1,500,000 to £3,000,000

Procurement reference

CPG/4353/2020

Published date

27 May 2020

Closing date

23 March 2020

Contract start date

26 March 2020

Contract end date

26 September 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Call-Off from Contact Centre Services RM3815 Framework for the delivery of surge Contact Centre Call Handling services to support FCO Consular and Travel Advice response to COVID-19.

Award information

Awarded date

25 March 2020

Contract start date

26 March 2020

Contract end date

26 September 2020

Total value of contract

£3,000,000

This contract was awarded to 1 supplier.

TELEPERFORMANCE LIMITED

Address

Spectrum House,Bond Street
BRISTOL
BS1 3LG
GB

Reference

Companies House number: 02060289

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

King Charles Street
LONDON
SW1A2AH
England

Email

ict.commercial@fco.gov.uk

Website

www.gov.uk