Published date: 20 February 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

Closing: 29 April 2024, 12pm

Contract summary


  • Health and social work services - 85000000

  • Residential health facilities services - 85144000

  • Social work and related services - 85300000

    • Social work services - 85310000

    • Social work services with accommodation - 85311000

    • Welfare services for disabled people - 85311200

    • Social work services without accommodation - 85312000

    • Social services - 85320000

    • Community action programme - 85322000

    • Community health services - 85323000

    • Other community, social and personal services - 98000000

Location of contract

SG13 8DE

Value of contract

£0 to £187,000,000

Procurement reference


Published date

20 February 2024

Closing date

29 April 2024

Closing time


Contract start date

4 November 2024

Contract end date

3 November 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Hertfordshire County Council is procuring a Framework Agreement for Supported Living Services and Community Support Services in Hertfordshire.

Supported Living Services are where care/support is delivered in an accommodation-based service (i.e. where there are a number of tenancies within a purpose-built scheme or cluster, where some support is usually shared; or to an Individual in dedicated supported accommodation). Support can be up to 24 hours a day, seven days a week and may, or may not, include night care.

Community Support Services are where care/support is offered, but accommodation is not an integral element of the service (e.g. the Individual is living with parents/carer; or is a tenant or owner in standard/general needs/mainstream accommodation).

Full details can be found within the procurement documents on the e-tendering system.

This procurement is an Open process. Organisations wishing to take part in this project are invited to 'express an interest' and also 'opt in' which will give access to the full procurement documents in the e-tendering system.

To be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 Noon on Monday 29th April 2024.

Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline.

Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above.

Tenderers should be aware that due to the nature of the Services provided, any Framework Agreement formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate.

The Council is not applying Lots, to enable business development over the life of the Framework Agreement and a flexible and responsive market in line with demand. The approach will also make the application process for tenderers more efficient, as they do not need to complete a tender for a number of Lots. This should encourage Small and Medium Enterprises to complete a tender bid.

To access this opportunity please visit

More information


  • Additional information on how to apply for this contract

Additional text

To access this opportunity and for a full suite of tender documents please visit

Is a Recurrent Procurement Type? : No

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Gemma Brace (HCC)


Pegs Lane
SG13 8DE
United Kingdom


01438 845060